For English call
(+420) 730 525 154 Mon-Fri: 8:00-16:00 or write to us
 Pour Française
 Para Español
 Per Italiano
(+420) 735 750 451
Are you an Entrepreneur or Business owner in EU country? Then register at our site and benefit from buying wholesale. Special offer for new wholesalers - get free shipping for your 1st order over 50Eur! More here.
Haberdashery Stoklasa - wholesale
Průmyslová 13, 747 23 Bolatice
tel: 553 677 777, email:

Returns, Complaints, Warranty

Warranty is limited to the replacement of the goods themselves, any additional compensation is excluded from the complaint procedure.

Start of complaint procedure does not affect the obligation of the purchaser to pay the invoice at due date. It is therefore not allowed that the buyer will stop payment of invoices due to the complaint procedure.

Submit the following with each complaint:

  • written complaint including a description of the defect
  • proposal to settle the claim
  • copy of proof of purchase (invoice)
  • damage report, if the damage occurred due to product shipping


For complaints use our complaint Form, which can be found in details of your latest order after logging in to your account.

For returns send the items with attached copy of invoice to the following address:

Stoklasa - sklad Bolatice / reklamace
ul. Průmyslová 13
747 23 Bolatice

Czech Rep.



Complaint Form

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According to the law of registration of sales the seller is obliged to issue a receipt to the buyer. Seller is also obliged to register received revenue at the Financial Authority online; in case of technical failure this must be done within 48 hours.

© Stoklasa textilní galanterie s.r.o. 2021.
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