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Warranty is limited to thereplacementof the goods themselves, any additionalcompensation is excludedfromthe complaint procedure.
Startof complaint proceduredoes notaffect the obligation ofthe purchaser to paythe invoice at due date . It is therefore not allowed that the buyer will stoppayment of invoicesdue tothe complaint procedure.
Submit the following with each claim:
written complaint including a description of the defect
proposal to settle the claim
copy of proof of purchase (invoice)
damage report, if the damage occurred due to product shipping
For complaints use our complaint Form, which can be found in details of your latest order after logging in to your account.
For returns send the items with attached copy of invoice to the following address:
Stoklasa - sklad Bolatice ul. Průmyslová 13 747 23 Bolatice
According to the law of registration of sales the seller is obliged to issue a receipt to the buyer. Seller is also obliged to register received revenue at Financial Authority online; in case of technical failure this must be done within 48 hours.