Was something wrong? Contact us by email or by filling out the complaint form, and we will work with you to resolve everything to your satisfaction.
To quickly resolve a complaint regarding goods from an online order, please fill out the Complaint Form.
After submitting the form, a member of our complaints department will contact you and advise you on the next steps. If you need to return the goods, please send them to the following address:
Stoklasa textilní galanterie
Reklamační oddělení
Průmyslová 934/13
747 23 Bolatice, CZ
Our liability for defective goods covers the replacement of the goods themselves. Other types of compensation are not included in the complaint procedure.
Please note that starting a complaint procedure does not change the due dates of your invoices. Payments must still be made on time, even while the complaint is being resolved.
If you send goods for a complaint without filling out the complaint form, you must attach also the following:
If you are a consumer (a non-business individual), you may return goods purchased in our e-shop that do not meet your expectations and withdraw from the purchase contract within 14 days of receiving the goods.
Wholesale customer — meaning individual doing business (ordering with a company registration number) or legal entities — are not legally entitled to withdraw from the contract free of charge. However, Stoklasa goes beyond its legal obligations and allows wholesale customers to return goods within 14 days of delivery for a handling fee of 4 EUR.
For a quick and easy withdrawal from the purchase contract, please fill out this form.
Please send the goods you wish to return to the following address:
Stoklasa textilní galanterie
Reklamační oddělení
Průmyslová 934/13
747 23 Bolatice, CZ
After we receive and inspect the returned goods, the refund will be sent to your account within 14 days. If the goods are damaged or show signs of wear, the refunded amount may be reduced accordingly.
