Are you an Entrepreneur or Business owner in EU country? Then register at our site and benefit from buying wholesale. Special offer for new wholesalers - get free shipping for your 1st order over 50Eur! More here.
We are celebrating the company's 34th anniversary! Registered customers will get a 20% discount on items marked with the cake icon. More here
Haberdashery Stoklasa - wholesale
Průmyslová 13, 747 23 Bolatice
tel: 228 229 395, email:

Returns, Complaints, Warranty

Warranty is limited to the replacement of the goods themselves, any additional compensation is excluded from the complaint procedure.

Start of complaint procedure does not affect the obligation of the purchaser to pay the invoice at due date. It is therefore not allowed that the buyer will stop payment of invoices due to the complaint procedure.

Submit the following with each complaint:

  • written complaint including a description of the defect
  • proposal to settle the claim
  • copy of proof of purchase (invoice)
  • damage report, if the damage occurred due to product shipping


For complaints use our complaint Form, which can be found in details of your latest order after logging in to your account.

For returns send the items with attached copy of invoice to the following address:

Stoklasa - sklad Bolatice / reklamace
ul. Průmyslová 13
747 23 Bolatice

Czech Rep.



Complaint Form

karty karty karty PayU
Facebook Pinterest Instagram
© Stoklasa textilní galanterie s.r.o. 2024.