www.stoklasa-eu.com
Haberdashery Stoklasa - wholesale
Záhumenni 22, 747 21 Kravaře
tel: 553 677 777, email: eshop@stoklasa-eu.com

Terms and Conditions

Minimum Order Value

Method of delivery and payment

Complaint Form

1. Preliminary Provisions

These Terms and Conditions govern the purchases of goods and services made via e-shop located on the website www.stoklasa.cz, which is operated by Stoklasa Haberdashery Ltd., established in Kravaře, Záhumenní 453/22, Postal Code 747 21, ID No. 25877666, registered in the Commercial Register at the Regional Court in Ostrava, in Section C and part 24180.

The seller offers in online e-shop the following range of goods: haberdashery, jewellery, decorations, creative items, bags and handbags, fashion accessories.

These Business Terms and Conditions define and specify in more detail the following:

The rights and obligations of both the Seller (as defined below) and the Buyer (as defined below).

All contractual relationships are entered into in accordance with the legal code of the Czech Republic. If the contracting party is an individual consumer, those relationships not covered by these Business Terms and Conditions are governed by Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter the “Civil Code), and Act No. 634/1992 Coll., the Consumer Protection Act, as amended. If, however, the contracting party is not a private consumer, those relationships not covered by these Business Terms and Conditions that apply to a business entity are governed by the Civil Code. By accepting these Business Terms and Conditions, the individual or entity expresses their consent with using means of remote communication.

1.1. Definition of Basic Terms

  • Seller Stoklasa Haberdashery Ltd., Záhumenní 453/22, Kravaře 747 21, ID No. 25877666
  • Buyer e-shop customer who purchases the Seller’s Goods and/or Services.
  • E-shop The internet shop operated by the Seller on the website www.stoklasa.cz, www.stoklasa-eu.com
  • Purchase Agreement For the purposes of these Business Terms and Conditions, the Purchase Agreement is understood to be either an agreement for the purchase of goods or an agreement for the provision of services.
  • Order An order place by the Buyer via the Seller’s website.
  • Consumer A consumer is any individual enters into an agreement or otherwise deals with the business entity outside of the framework of business activities or the performance of their trade.

 

2. Personal Data Protection

2.1. The personal data of a Buyer (individual) and any individuals representing a Buyer (legal entity) are stored in accordance with the valid legislation of the Czech Republic, namely Act No. 101/2000 Coll., on the protection of personal data, as amended, and the provisions of international treaties and agreements on the protection of personal data, in particular: Directive of the European Parliament and the Council 95/46/ES from 24. October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and Convention no. 108 (ratified by the Czech Republic May 29, 2001) on the protection of individuals with regard to automatic processing of personal data.

In accordance with § 16 of the Act are registered administrator of personal data under registration number 0055683.

2.2. At the time that the persons named in the preceding paragraph enter into a Purchase Agreement, they agree that their personal data may be collected and processed in the Seller’s database. This consent may be revoked at anytime in writing.

2.3. The personal data will be stored and collected solely for the purposes of entering into the Purchase Agreement, the delivery of the Goods and/or Services in accordance with the Purchase Agreement, the processing of complaints and any related tasks, and for the Seller’s archival purpose for maintaining information about completed sales. The data may also be used for the purpose of providing possible discounts and other benefits to the Seller’s customers.

2.4. The customer’s personal data is fully protected against misuse. The Seller shall not provide the personal data of its customers to any third parties. The Seller may provide only the personal data that is required for the delivery of the goods to the transporter.

2.5. Once a Purchase Agreement is made, it is archived by the Seller in electronic format and is accessible only to the Seller and to the Buyer upon request. Seller is not responsible for errors caused by data transmission.

 

3. Purchase Agreement

3.1. Purchase Agreement originating at the time the Buyer places an Order: The Seller advertises Goods on the E-shop website. A Purchase Agreement originates at the time the Buyer submits an Order and this Order is accepted by the Seller. The Seller shall confirm the acceptance of the Order by means of a confirmation sent to the Buyer’s e-mail address as specified in the Order.

3.2. Prior to the submission of the Order to the Seller, the Buyer has the opportunity to check and modify the information that they have entered on the Order, including the ability of the Buyer to identify and correct any errors made at the time that the data was entered. The Buyer submits the order to the Seller by clicking on the ‘Place an order’ icon.

3.3. The Buyer agrees that remote communication shall be used at the time the Purchase Agreement is made. The costs incurred by the Buyer for using any means of remote communication associated with entering into the Purchase Agreement (namely the cost of an internet connection and the cost of phone calls) shall be borne by the Buyer.

3.4. Binding Nature of the Business Terms and Conditions. The Buyer is bound by these Business Terms and Conditions immediately starting at the moment the completed Order is submitted. At the time the Purchase Agreement is made, the Buyer is always (re)acquainted with the valid version of the Business Terms and Conditions, and the Buyer must express their consent with the Business Terms and Conditions prior to submitting their Order. By confirming and submitting the Order, the Buyer declares that they are familiar with the valid Business Terms and Conditions.

3.5. Seller has the right to amend the placed order or a part of it, in case that ordered goods is not in stock in the time of placing an order.

3.6. The seller must inform the buyer by e-mail about the status of received order, stating the sold out or modified items in the order. If the order is not accepted in full accordance with the requirement of the buyer, the buyer can withdraw from the contract. Offer of goods in online store is not considered a proposal of purchase contract (§ 1732 of the Civil Code). The offered goods is while supplies last without restriction.

3.7. Buyer agrees to conclude a purchase contract via distance communication/remotely. The seller does not charge the buyer the cost for using the distance communication. The cost of using buyer distance communication carries the buyer, at the price he/she negotiated with its operator communication services.

3.8. Seller reserves the right not to conclude a purchase contract with a buyer based in foreign countries outside the EU, if the order is for less then 1800 CZK.

3.9. By concluding the purchase contract the buyer confirms that he is familiar with these terms and conditions and agrees with them.

 

4. Purchase Price

4.1. The current price of the Goods and Services, inclusive of VAT, is always specified on the Seller’s website. The price of the Goods specified on the Seller’s website on the day the Order is placed is always used to determine the final price of the Goods for the final Buyer. In accordance with Section 2132 of the Civil Code, the Buyer acquires the ownership rights to the delivered goods only after the purchase price for the Goods has been paid in full.

4.2. VAT will be not charged to those buyers who are subjects with a valid VAT number registration with invoicing and delivery address within EU countries, apart from the Czech Republic and to subjects residing outside EU. The condition for not charging VAT is a positive authorization of registration on website VIES.

4.3. For the purchase of goods in foreign currencies is valid the conversion of the price in CZK using the exchange rate published on the website of the seller on the date of receipt of the order. Rates are inclusive of all fees related to the sold goods and packaging, which also include VAT. The price does not included the cost of delivery.

4.4. VAT will be calculated according to the country of delivery.

4.5. Rules for buying discounted goods:

  • Discount promotion Bonus is valid while supplies last.
  • Discount promotion Buy Right Now is time-limited and valid only while supplies last.
  • Goods on sale are while supplies, not time limited.

4.6. The cost of the delivery depends on a country of delivery, on a weight and size of package. When calculating the weight of the package we are taking to account the registered weight of merchandise and the coefficient of density. To the total weight is attributed contractual package weight. The acctual shipping cost will be displayed during the process of finalizing the order or before the payment is done. If the shipment exceeds the limit conditions for the transport, it will be divided into more parcels. The cost of each parcel is added together.

Overview of the shipping cost is located on the website of the seller.

 

5. Payment Methods

5.1. The payment method options are as follows:

  • the amount specified on the proforma invoice is paid via bank transfer
  • the amount specified on the proforma invoice is paid via Paypal or card payment
  • cash on delivery paid to the carrier at the time of delivery (where applicable)
  • per request, in cash at the premises of the seller

5.2. The buyer will receive an invoice via email, invoice is also available to download and print by buyer after logging into their e-shop account.

5.3. The seller does not enter into repeating contracts with buyers or into contracts with indefinite duration.

 

6. Delivery Terms

6.1. Delivery Timeframe - delivery time varies according to the country of delivery and for more detailed information contact directly individual carriers.

6.2. Returned items are re-sent only on request of the customeradditional postage charges will apply.

 

7. Withdrawal from the Purchase Agreement

7.1. Order Cancellation The Buyer and the final Buyer have the right to cancel the Order at any time prior to the shipment of the goods or the despatch of the Voucher without any penalties applied on the part of the Seller. Due to the Seller’s automated system it is not possibly to modify or change any Orders that have been completed and submitted.

7.2. Consumer’s Withdrawal from a Purchase Agreement Entered into via Remote Communication

7.2.1 In accordance with Section 1829 (1) of the Civil Code, a Consumer may withdraw without cause from the Purchase Agreement within fourteen (14) days of the date the Goods are taken over and there will be no penalties applied. In such situations the Consumer shall contact the Seller in writing at the Seller’s place of business or via an e-mail sent to eshop@stoklasa-eu.com, wherein the consumer specifies that they are withdrawing from the a Purchase Agreement, the Order number, the date of purchase, and the bank account number to which the refund is to be sent.

7.2.2 The seller allows the consumer to withdraw from the contract by completing and submitting the form for withdrawal, which is appended to these conditions, and is accessible on the website of the seller.

Written withdrawal from the contract shall be delivered to the seller:

7.2.3. The provisions of Section 1829 (2) of the Civil Code may not however be considered as the possibility of a free loan of the Goods. If the Consumer exercises their right to withdraw from the Purchase Agreement within fourteen (14) days of the date the Goods are taken over, the Consumer must return to the supplier everything that they obtained on the basis of the Purchase Agreement. The Consumer undertakes to send the Goods to the Seller’s address. The Goods that the Consumer sends back to the Seller’s address on the basis of their withdrawal from the Purchase Agreement must not show any sign of use, they must be undamaged and complete, and the original purchase document must be included.

7.2.4. In the event that withdrawal from the Purchase Agreement takes place in accordance with Point 6.2. of the Business Terms and Conditions, the entire Purchase Agreement is cancelled from the beginning. The Goods must be returned to the Seller within fourteen (14) days of the date of withdrawal from the Purchase Agreement. If the Consumer withdraws from the Purchase Agreement, the Consumer bears all of the costs associated with returning the goods to the Seller.

7.2.5. In the event that the Consumer withdraws from the Purchase Agreement according to the preceding paragraphs, the Seller shall refund the money accepted from the Consumer within fourteen (14) days of the date on which the Consumer withdraws from the Purchase Agreement.  The money will be refunded using the same method in which the Seller received them from the Consumer, unless the Consumer specifies otherwise. If the Consumer withdraws from the Purchase Agreement, in accordance with Section 1832 (4) of the Civil Code, the Seller is not obliged to refund the received money to the Consumer prior to the time that the Consumer returns the Goods to the Seller or provably demonstrates that the Goods were sent to the Seller.

7.2.6. In the event that the notice of withdrawal from the Purchase Agreement is not sent to the Seller within fourteen (14) days after taking over the Goods in accordance with Section 1818 of the Civil Code, the withdrawal from the Purchase Agreement is invalid.

7.2.7. If the Goods are returned to the Seller in a damaged or incomplete condition or with their value reduced in any other way, even as a result of standard use, the Seller has the right to request the Consumer for compensation for the decreased value of the returned Goods in accordance with Section 1833 of the Civil Code. This in no way affects the Consumer’s right to withdraw from the Purchase Agreement without any penalties. Damage to the original packaging, resulting from the unwrapping of the Goods may not be considered to be a reduction in the value of the Goods.

7.2.8. Non-acceptance of goods by the buyer is considered a withdrawal from the contract.

7.3. The consumer does not have right to withdraw from the contract or request delivery of new things if he/she can not return the goods in the state in which they were received. This does not apply if there has been a change in the condition of goods as a result of inspections that was made to detect defects, if a consumer used the goods before finding defects, if the consumer sold the goods before finding defects or changed it during normal use.

If the consumer fails to inform buyer about defect things on time, he/she will loose the right to withdraw from the contract.

7.4. Order can be canceled in any stage of preparation until dispatched. Cancellation of the order buyer makes via e-mail or phone. If the order is in a state of "Dispatch", it has been handed over to the carrier for delivery. At this stage, the buyer shall contact our customer service, which will inform buyer of subsequent procedure.

7.5. In case of withdrawal from the purchase agreement the buyer is entitled only to reimbursement of funds for transportation in the lowest amount (if they have chosen more expensive mode of transport).

7.6. In case of withdrawal from the purchase agreement the seller is not obliged to return the funds received by buyer prior receiveing the returned goods.

7.7. The moment when a complaint is considered filled is the moment when the seller first finds out about the complaint.

 

8. Warranty

8.1. The Seller provides a twenty-four (24) month warranty for the Goods sold via the E-shop whereby the warranty period starts at the time the Goods are taken over by the Buyer.


9. Complaint Procedure

9.1. The complaint procedure rules are drawn up in accordance with the applicable provisions of Act No. 89/2012 Coll., Civil Code.

9.2. The seller is responsible for ensuring that the sold goods has not defects. Seller is responsible for the fact that at a time of delivery the ordered goods:

  • have the characteristics agreed between the buyer and the Seller, and if there is no such agreement, the goods have the characteristics described by the Seller or manufacturer in the instructions for use
  • are suitable for the purpose stated for their use by the Seller,
  • are an item in the corresponding quantity, size or weight
  • comply with the requirements of legal regulations.

9.3. If the defect appears within six months after the takeover of goods, it is assumed that the goods were defective at the time of the takeover.

9.4. For consumer goods, the buyer/consumer is entitled to exercise the right of waranty within twenty-four months from its receipt. This does not apply if:

  • the item has the defect at the time of the takeover and a discount on the purchase price was agreed due to such defect
  • the goods were used and the defect corresponds to the extent of use or wear and tear shown by the goods at the time of the takeover by the buyer
  • the defect of the item resulted from wear and tear caused by usual use or if the defect results from the nature of the item that was present at the time of takeover by the buyer
  • the defect resulted from an external event beyond the Seller’s control

9.5. The warranty period shall commence from the date of delivery of goods to the buyer

9.6. The Seller does not hold liability for defects if the item has the defect at the time of the takeover and a discount on the purchase price was agreed due to such defect or the defect was caused by the buyer and resulted from inappropriate use, storage, inappropriate maintenance, interference by the buyer or mechanical damage.

9.7. The Buyer shall send the Goods that are the subject of the complaint to the Seller’s service location at the following address:

Stoklasa textilní galanterie s.r.o.,

sklad Štěpánkovice,

ul. Svobody 762/23,

747 28 Štěpánkovice (areál firmy Burda).

 

9.8. A moment of filing complaint is considered to be the moment when the seller is notified about the complaint.

9.9. The Seller shall notify the Buyer that the complaint has been processed by sending an e-mail to the address specified in the submitted Order or provided by the Buyer at the time the complaint is lodged.

9.10. The timeframe for processing the complaint shall be interrupted in the event that the Seller does not receive all of the supporting materials required for processing the complaint (namely any part of the Goods, other documentation). The Seller is obliged to request the Seller to provide additional materials within the shortest possible timeframe after the Buyer lodges the complaint. The processing timeframe is interrupted starting at the time this request is made until such time that the Buyer delivers the requested materials.

9.11. Unless the Seller and the Buyer agree otherwise, the complaint, including any defects, will be processed without any undue delay within no more than thirty (30) calendar days of the date the complaint is lodged.

9.12. In the event that, at the time the item is taken over by the Buyer, the item does not conform with what is specified in the Purchase Agreement, the Buyer has the right to request the Seller to bring the item into a state that conforms with the Purchase Agreement free of charge and without undue delay, according to the Buyer’s requirements, either by replacing the item or repairing the item. If this is not possible, the Buyer has the right to request a reasonable discount from the price of the item or to withdraw from the Purchase Agreement. This does not apply if the Buyer knew of the defect prior to taking over the item or if the Buyer caused the defect.

9.13. Seller does not guarantee warranty and after warranty service.

9.14. Seller prefers an amicable solution to the dispute. The consumer is entitled to refer their complaint to the Sales Director of the seller. Documents can be delivered via email to: dagmar.seidlerova@stoklasa.cz.

 

10. Alternative Dispute Resolution (ADR) for EU countries

If there is a complaint about online purchases and the involved parties (the consumer and seller) don't want to go to court, they are able to use alternative dispute resolution to reach an out-of-court settlement. More information can be found on the website

Alternative Dispute Resolution for cunsumer disputes - www.adr.coi.cz/en

Czech Trade Inspection Authority http://www.coi.cz/en/

Email: adr@coi.cz

Address of Central Inspectorate:

Ústřední inspektorát - oddělení ADR
Štěpánská 15
120 00 Praha 2

Czech Rep.

 

Online dispute resolution complaint form: http://ec.europa.eu/consumers/odr/.

 

11. Concluding Provisions

All contractual relationships entered into by the Seller as the first party and the Buyer as the second party are governed by the legal code of the Czech Republic, these Business Terms and Conditions, an any other relevant regulations of the Seller with which the applicable person has expressed their consent. Should any of the provisions of these Business Terms and Conditions become invalid or unenforceable, this shall have no effect on the validity and enforceability of the remaining provisions contained in these Business Terms and Conditions.

Seller does not issue certificates of product origin EUR1, neither shows preference sentences confirming origin of goods in sellers invoices.

 

These trading conditions enter into force on January 1st, 2017.

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