These Terms and Conditions govern the mutual rights and obligations of the seller, which is a commercial company Stoklasa Haberdashery Ltd., established in Kravaře, Záhumenní 453/22, Postal Code 747 21, ID No. 25877666, registered in the Commercial Register at the Regional Court in Ostrava, in Section C and part 24180 and a buyer. Relations not covered by these Terms and Conditions adhere to valid laws of the Czech Republic, in relation to a buyer who is not an entrepreneur, by Civil Code No. 40/1964 Coll, by Consumer Protecting Act No. 634/1992 Coll. and relationship with a buyer who is an entrepreneur shall be governed by Commercial Code No. 513/1991 Coll. as amended in the relevant amendatory acts. Legal relations arising from the contract between the seller and the buyer are governed by the laws of the Czech Republic. For the purpose of the purchase is for consumers considered legal or individual person who made a purchase at the e-shop of the seller of goods for purposes other than trading.
When processing Personal Data seller complies with the provisions of the Act No.101/2000 Coll., the Czech Act on personal data protection in the current version. Buyer agrees to the processing of personal data for the purposes of the implementation of rights and obligations under the contract for the management of user accounts and for sending commercial communications. These personal deta meaning name, surname, postal address, e-mail address or telephone number. Buyer agrees that the seller will use his e-mail address for business communication. Contracts entered into with the buyer by the seller are archived electronically and are accessible only to the seller.
Buyer's order is considered a draft of sale contract and purchase agreement is considered concluded confirmation of the order by the seller by sending a confirmation email and by displaying the status of online order as "accepted" . Concluding of the purchase contract the buyer confirms that he is familiar with these terms and conditions and that he agrees to them. By placing an order buyer agrees that any legal relations arising from this trade will be governed by laws of the Czech Republic. Seller reserves the right to cancel the order or part of the order in the event that the goods are no longer in stock when preparing the order. The seller must inform the buyer via email about the status of the order and specify missing or modified order items. If order is not accepted in full compliance with the requirement of the buyer, the buyer can withdraw from the contract . Seller reserves the right not to enter into purchase agreement with buyer of exporting countries, if the order will not reach $100, also from island countries and others where seller has not adapted to the conditions of delivery.
The buyer has the right to withdraw from the sales contract without giving any reason and without penalty within 14 days of acceptance of obligations in accordance with the § 53 paragraph 7 of the Civil Code. If the buyer decides to exercise this right, he must deliver the withdrawal notice to the seller not later than within 14 days.
According to § 53 paragraph 8 of the Civil Code, the consumer can not withdraw from the agreement according to § 53 paragraph 7 of the Civil Code if regards contracts: a) on the provision of services if their performance was started with his consent before the expiry of 14 days from the receipt of benefits, b) on the supply of goods or services whose price depends on fluctuations of financial markets beyond the control of the supplier, c) on the supply of goods made to the consumer's request or on his person, as well as goods subject to rapid deterioration, wear and tear, d) for the supply of audio and video recordings and computer programs, if the consumer broke its original packaging, e) for the supply of newspapers, periodicals and magazines, f) consisting of a game or lottery. If the consumer exercises his right of withdrawal within the prescribed period, he must return everything to seller whatever he purchased under the purchase contract .
After the withdrawal of purchase contract, consumer is entitled to a refund of the purchase price. The seller is authorized to offset the direct cost of returning the goods. For destroyed or damaged goods, the consumer must provide the seller a payment in return. If the goods returned to the seller is in damaged condition, the seller is entitled for damages from consumers and up to this damage is entitled to offset the obligation to return the purchase price paid by the consumer.
Seller reserves the right to withdraw from the agreement (cancel order) if the buyer does not pay (in case of advance payment) by the due date stated on invoice.
Prices of merchandise which the seller offers in the e-shop are regulated in the seller's price list, which is in the current form available on the website: www.stoklasa-eu.com. For business customers from EU countries and customers residing outside the EU displayed prices are without sales tax (VAT), for others - prices are with VAT. We do not charge VAT to subjects with a valid VAT number registration with invoicing and delivery address within EU countries, apart from the Czech Republic and to subjects residing outside EU. The condition for not charging VAT is a positive authorization of registration on website VIES. For buying goods in foreign currencies we use a price conversion according to current exchange rates that are stated on our website in the moment we accept the order. Special and discounted prices of merchandise are only valid for orders made via e-shop. The exchange rates are set for a whole calendar month. We use exchange rates according to Czech National Bank (ČNB) which are valid on the 1st day of the given month. Seller reserves the the right to make adjustments in the event of significant fluctuations, changes in supplier-customer conditions and provable errors. The seller does not charge the consumer the cost of using the means of distance communication. The cost of using these resources carries buyer at the price he has individually negotiated with the provider of his communication services.
Orders are usually prepared in 2 business days and are delivered within Czech Republic and Slovakia usually in about 24 hours after picked up by carrier. Delivery time to other destinations varies and for more detailed information contact directly individual carriers. Returned items are re-sent only on request of the customer, additional postage charges apply.
The cost of the delivery depends on a country of delivery, on a weight and size of package. When calculating the weight of the package we are taking to account the registered weight of merchandise and the coefficient of density. To the total weight is attributed contractual package weight. The acctual shipping cost will be displayed during the process of finalizing the order. If the shipment exceeds the limit conditions for the transport, it will be divided into more parcels. The cost of each parcel is added together.
For merchandise purchased in the e-shop seller provides the consumer a quality guarantee period of the warranty period of 24 months. The warranty period shall commence from the date of receipt of the goods. In the case of the exchange of goods as a result of a complaint commences a new warranty period from the date of acceptance of new products. Rights of defects (warranty) can not be applied after the warranty period, in case of mechanical damage to the goods or damage caused by improper use and if the defect of the goods is the result of force majeure. The buyer submits the rights of defects by sending the defective product along with a written claim, including a description of the defect, a proposal to settle the claim and a copy of proof of purchase (invoice),and if necessary. a damage report, if the damage occurred due to goods shipping to the address of the seller. Start of complaint procedure does not affect the obligation of the purchaser to pay the invoice at due date. Seller will inform the buyer in writing about claim settlement process. If the claimed defect is deemed unfounded, the goods will be returned to Buyer. If the Seller finds that the complaint is justified, he will replace the claimed goods for goods without defects. In the event that the goods were no longer in stock, the seller will return the purchase price to the buyer, in the deadline for settling the claim. All costs related to the reasonable complaints are carried by seller . In case of damage to merchandise caused by transportation and if you did not submit written complaint, you must notify the claim department within one working day after the delivery of the consignment. Late claims will not be accepted.
For all complaints use our complaint Form, which can be found bellow or in the details of your latest order after logging in to your account.
We do not issue certificates of product origin EUR1, neither do we show preference sentences confirming origin of goods. An integral part of these general trading conditions are reference links related to these general trading conditions. The seller reserves the right to make adjustments or changes of these general trading conditions.
These trading conditions came in force on Septemer 1st, 2013.
