Are you an Entrepreneur or Business owner in EU country? Then register at our site and benefit from buying wholesale. Special offer for new wholesalers - get free shipping for your 1st order over 50Eur! More here.
www.stoklasa-eu.com
Haberdashery Stoklasa - wholesale
Průmyslová 13, 747 23 Bolatice
tel: 228 229 395, email: eshop@stoklasa-eu.com

Frequently Asked Questions

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I log in, click on random link and the system automatically logs me out. Why?

In order to buy in our e-shop, you have to have temporary cookies switched on. (They disappear during closing of browser). if you don´t know how to set it up, there is a brief instruction here:

  • Up in the browser click on offer TOOLS, when unfolded, click down on INTERNET OPTIONS. A new window unfolds.
  • Up in this window find link PRIVACY´ and click on it.
  • Movable cursor on left hand side move in position MIDDLE.
  • Confirm setting by clicking on OK button. Window will close and temporary cookies should start working.

Why during printing of colour card the colours do not print?

Internet browsers are standardly set up not to print the background colour. It is necessary to change the setting. Follow instruction:

  • Click up in Internet Explorer menu on TOOLS and then on INTERNET OPTIONS.
  • Choose card SPECIFY
  • Find group PRINT and tick choice PRINT COLOUR AND PICTURES ON BACKGROUND

Do you sell only to wholesalers and enterprisers, or can I buy also as a private person?

We sell not only to wholesalers and enterprisers, but also to private persons. More comprehensive information concerning limits of buying goods can be found in trading conditions .

How can I buy goods for attractive hot price?

One of the advantages of shopping via e-shop www.stoklasa-eu.com is the possibility to buy for action price. These attractive prices are offered on nearly every item of goods. The condition for getting action price is taking the minimal order, which is exactly fixed on each item.

In the list of goods (it will display when you click on group or subgroup) the action price is marked with red star . If you move the cursor of mouse over the star, the text will display which will inform you how many packages it is necessary to buy to claim action price. For example: “The number of packages you have to buy to claim action price is: 3”

On detailed item detail card (it will display if you click on goods) there is action price displayed under standard price. On the action price there is also quoted minimal necessary amount which should be added into the shopping basket in order to get the action price. For example: “The price is valid for order of minimally 3 packages”.

ATTENTION: There is multiple choice of kinds (colours, designs or sizes) on most of goods. Bought quantity of various kinds (colours, designs, or sizes) DOES NOT CUMULATE for claiming of action price. For example: If the quantity for claiming of action price is 10 packages and you will buy 5 packages of black and 5 package of white colours, you will buy for standard price. It is necessary to buy 10 packages of identical colour.

If you let your shopping basket display, there is a red text action fixed on goods which is for action price: action . So you can check easy, which price you buy for.

Can I use photos from www.stoklasa.cz for my own website?

The answer can be found here

Why should I take whole package?

Our firm is focused on wholesalers (although under certains conditions you can also buy as retailers) and the goods are packed accordingly, which should be respected.

What is the postal fee? Where can I find it out?

Postal fee depends on weight of ordered goods. Current postal fee is displayed during finishing of placing order after the choice of required way of delivery and payment option.

Where can write a remark or comment concerning goods?

Under specification of colours and kinds (here you place number of pieces) there is a frame on single items – Public discussion concerning these goods. Here you can write your opinions, questions and comments.

When can I add into my order additional goods?

If your order is in state “New” and not in state “Received”, you can edit your goods yourself in link “My order” (it is on main page on left top). If it is in state “received”, you can still ask responsible stock person to add some item into your basket. But if it is already in state “Invoicing” or in other statuses, it is already impossible to add there anything. In such a case, it is necessary to place another order.

I want to pay via bank transfer. When will I get contact data?

If you are placing an order in our e-shop, you have the option to pay via bank transfer. But in case of such a option, reckon with longer delivery term. Goods are prepared according to your order first, then book-keeper issues an invoice with all data necessary for transfer which he sends to your contact e-mail. Then goods wait for your payment. As soon as payment appears on our account, we send goods. On each change of your order state an e-mail message will be automatically sent to you.

What is quicker, to pay online or via invoice?

It depends on how much you are in a hurry to get goods received. If you pay online (Visa, Mastercard, Paypal, etc.) your goods will be delivered to you within few days. If you pay via transfer (invoice), reckon with longer delivery time. It depends on how quickly you enter payment order. Only when the payment appears on our account, the goods are delivered.

What discount will I get when any ordered goods are sold out?


That´s what we´ve thought of too. Discount according to your original order volume will be kept although due to above mentioned reason the order volume will be significantly decreased.

But in case you increase order, for example by additional ordering of goods, then you will naturally get discount of new, higher order volume.

Can I communicate with you via ICQ or Skype?

Yes, you can. Our ICQ number is 305043439 and can be found on  right top corner of website  Stoklasa.

 

You can also call via  Skype, contact can be found also there and it will automatically connect you with Ms Surova in stock.

 

If you use ICQ, fill in authorization request ,,Customer of firm  Stoklasa". Similarly, if you call via  Skype and it is your first contact with firm via Skype.

I am registered as a freelance artist. Can I buy for wholesale prices? 

Yes, we are prepared for such cases. Some people have VAT registration, other ones only registration number. Make new registration and you will be shopping for wholesale prices.

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